Karcher International.

Karcher International.

Introduction

Introduction

Karcher are the worlds leading manufacturer of cleaning products and equipment valued at over 3 billion with centres in 60 countries. In 2018 Karchers largest sales centre in Belfast approached me to develop point of sale software from the ground up. Integrating into their accounting tools and building our own. This resulted in a multi-platform solution including a bespoke customer facing app, ipad based POS system to custom built stock and accounting software.

Year

2020

Industry

Logistics & Manufacturing

Scope of work

/

Solo Project (Design -> Deployment)

/

Full Stack

/

Back End Dev

/

Front End Dev

/

UI / UX Design

Timeline

2.5 years

Introduction

Karcher are the worlds leading manufacturer of cleaning products and equipment valued at over 3 billion with centres in 60 countries. In 2018 Karchers largest sales centre in Belfast approached me to develop point of sale software from the ground up. Integrating into their accounting tools and building our own. This resulted in a multi-platform solution including a bespoke customer facing app, ipad based POS system to custom built stock and accounting software.

Year

2020

Industry

Logistics & Manufacturing

Scope of work

/

Solo Project (Design -> Deployment)

/

Full Stack

/

Back End Dev

/

Front End Dev

/

UI / UX Design

Timeline

2.5 years

Projects Key Feature Set

Projects Key Feature Set

Projects Key Feature Set

Features.

Feature

(001)

Customer App

Customer App

(002)

Bespoke POS system

Bespoke POS system

(003)

Engineer CRM app

Engineer CRM app

(004)

Inventory management

Inventory management

(005)

Detailed customer personalisation

Detailed customer personalisation

(006)

Payments integration with physical card readers in-store

Payments integration with physical card readers in-store

(007)

Integration to Karcher stock systems

Integration to Karcher stock systems

(008)

Accounting & analytics dashboard

Accounting & analytics dashboard

(009)

Import of legacy data from old systems

Import of legacy data from old systems

Project Highlight

POS software has processed £4m+

Since I built and launched a custom built point of sale (POS) system that integrated with Square card readers in Karchers largest UK store it has processed over £4 million in sales.

Ross Hamilton

Project Highlight

360 degree scope

4.2% → 5.9%

This was a large 2 year project that included a customer facing app, a CRM app for engineers, an analytics, inventory and accounting system and a custom built POS system.

Ross Hamilton

Project Highlight

Karcher CEO granted worldwide trial

4.2% → 5.9%

My software was pitched by the managing director of Karcher UK to the MD’s of 60 countries with full buy-in by all parties and an official request for a 4 country trial in 8 locations by the CEO Marcus Ash.

Ross Hamilton

Tech Stack.

Tech Stack.

Tech Stack.

Figma

Packaging design

Packaging design

Node

Packaging design

Packaging design

Postgres

Packaging design

Packaging design

Heroku

Packaging design

Packaging design

Stripe API

Packaging design

Packaging design

Native Plugins

Packaging design

Packaging design

Dark gradiend background
Dark gradiend background
Dark gradiend background

Challenges

Challenges

This began as a client project for the UK's largest Karcher Center in Belfast in November 2017. I worked alongside the client to deliver his vision for how a modern centre should operate, deriving influence from Apple and their innovative in-store staff to customer experience. This project utilised all of the skills I have learned across my years of development.

Custom Point Of Sale System I developed a custom built iOS based point of sale system that integrated with Square Payments credit card terminals. Built from the ground up to go above and beyond simply processing in-store payments, the Karcher POS system empowered staff with contextual customer and product data always a tap away while automating manual tasks enabling the customer to be the sole focus. Customer focused click and collect app This was iOS and Android based and created a streamlined in store collection process, and enabled home delivery orders, utilising push notifications, Square payments API etc. It constantly learns from customers intrinsic purchasing habits to offer intelligent suggestions and the ability to develop a long tail customer relationship. CRM (Customer Relationship management app) An iOS and Android mobile app enabling service and sales staff on the road to record interactions with customers, track sales pipelines, assign and create to-do lists and communicate in an instant messenger style environment with each other in a streamlined and intuitive way. Data Driven Management Dashboard This custom built dashboard houses all the tools to take the amazingly detailed data being collected and present it in an instantly informative and actionable way. It was built to be a one stop shop to the pulse of the business with everything required to run, learn and grow revenue and customers. Including key analytics info/animated charts and graphs, automation of key tasks, comparative analysis, sales and stock level management, staff accounts, sales breakdown, full accounting software integration via Xero's API and much more. ‍

Custom Point Of Sale System I developed a custom built iOS based point of sale system that integrated with Square Payments credit card terminals. Built from the ground up to go above and beyond simply processing in-store payments, the Karcher POS system empowered staff with contextual customer and product data always a tap away while automating manual tasks enabling the customer to be the sole focus. Customer focused click and collect app This was iOS and Android based and created a streamlined in store collection process, and enabled home delivery orders, utilising push notifications, Square payments API etc. It constantly learns from customers intrinsic purchasing habits to offer intelligent suggestions and the ability to develop a long tail customer relationship. CRM (Customer Relationship management app) An iOS and Android mobile app enabling service and sales staff on the road to record interactions with customers, track sales pipelines, assign and create to-do lists and communicate in an instant messenger style environment with each other in a streamlined and intuitive way. Data Driven Management Dashboard This custom built dashboard houses all the tools to take the amazingly detailed data being collected and present it in an instantly informative and actionable way. It was built to be a one stop shop to the pulse of the business with everything required to run, learn and grow revenue and customers. Including key analytics info/animated charts and graphs, automation of key tasks, comparative analysis, sales and stock level management, staff accounts, sales breakdown, full accounting software integration via Xero's API and much more. ‍

Custom Point Of Sale System I developed a custom built iOS based point of sale system that integrated with Square Payments credit card terminals. Built from the ground up to go above and beyond simply processing in-store payments, the Karcher POS system empowered staff with contextual customer and product data always a tap away while automating manual tasks enabling the customer to be the sole focus. Customer focused click and collect app This was iOS and Android based and created a streamlined in store collection process, and enabled home delivery orders, utilising push notifications, Square payments API etc. It constantly learns from customers intrinsic purchasing habits to offer intelligent suggestions and the ability to develop a long tail customer relationship. CRM (Customer Relationship management app) An iOS and Android mobile app enabling service and sales staff on the road to record interactions with customers, track sales pipelines, assign and create to-do lists and communicate in an instant messenger style environment with each other in a streamlined and intuitive way. Data Driven Management Dashboard This custom built dashboard houses all the tools to take the amazingly detailed data being collected and present it in an instantly informative and actionable way. It was built to be a one stop shop to the pulse of the business with everything required to run, learn and grow revenue and customers. Including key analytics info/animated charts and graphs, automation of key tasks, comparative analysis, sales and stock level management, staff accounts, sales breakdown, full accounting software integration via Xero's API and much more. ‍

ross hamilton®

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Let’s talk.

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Clear next steps.

After the consultation, we’ll provide you with a detailed plan and timeline.

Founder

Hamilton Design

Ross Hamilton

ross hamilton®

Have a project in mind?

By submitting, you agree to our Terms and Privacy Policy.

Let’s talk.

Tell me about your project—whether it’s a website, web app, AI tool and anything in between.

Quick response.

If you’re ready to create and collaborate, we’d love to hear from you.

Clear next steps.

After the consultation, we’ll provide you with a detailed plan and timeline.

Founder

Hamilton Design

Ross Hamilton

ross hamilton®

Have a project in mind?

By submitting, you agree to our Terms and Privacy Policy.

Let’s talk.

Tell me about your project—whether it’s a website, web app, AI tool and anything in between.

Quick response.

If you’re ready to create and collaborate, we’d love to hear from you.

Clear next steps.

After the consultation, we’ll provide you with a detailed plan and timeline.

Founder

Hamilton Design

Ross Hamilton